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Welcome to Diamond Real Estate Management. Thank you for considering to conduct business with our company. Our intent is to provide you with quality service you deserve--and nothing less. We strive to provide the best possible management service. Each account can be setup to the homeowner's specifications. Homeowners can decide on how much involvement they want in their investment. You will see below that we can provide a bare minimum to a full range of services. Please carefully read our services below and call or e-mail with any questions or to sign up. Thank You. Management Fees: Vary depending on classification of property. Collect Rents: Collect all rents and maintain accurate tenant records. Rental Processing: Includes thorough application process, credit check, rental and income/employment verification. Homeowners can opt to be involved in application process. 3 - Day Notice: Notices are compiled and served to tenants who are late with rent. There will be no service charge to homeowners for serving 3-day notices. Statements/Owner Disbursements: Statements are disbursed on a monthly basis, usually between the 10th and the 15th of the following month. Owner disbursement checks are disbursed on a monthly basis, either issuing checks on the 10th or the 25th of the month. A deposit can be placed into your personal account at your request. Loans/Insurance Payments: Monthly mortgage payments are mailed and will be made promptly and efficiently. Accounts Payable: Payments for miscellaneous vendors will be made monthly (i.e., utilities, landscaping, pest control, etc.) Collections/Evictions: Although our intention is to avoid obtaining unlawful detainer actions against tenants at all cost, sometimes they are inevitable. The unlawful detainer action fees are $375.00 (subject to increase), are paid by the owner and charged to the corresponding tenant. Sheriff's lockout charges are $175.00. We will represent you in court when necessary, at no extra charge. Move-Out Inspections: When a tenant vacates a unit, we will conduct a thorough inspection, order any maintenance, painting and cleaning, and assess charges against the tenant's security deposit. Office policies are followed if inspection is conducted with or without tenant being present Pre Move-In Inspections: Prior to renting a unit, we will conduct a thorough final inspection after all vacant unit work is completed, noting condition of unit prior to tenancy. Tenant Emergencies: Our company has established a separate maintenance phone line, for tenant use to report necessary repairs. The system is set up for both emergency and non-emergency calls. We have contracted with a vendor, Diamond Services, who will handle all emergency calls, 24 hours a day. A service technician carries a pager when on call (which the system will page upon designated emergency calls), and will notify the property supervisor prior to repair calls after normal business hours to obtain authorization. Advertising: Coordinate all advertising for vacant properties (paid by owner).
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